Maintenance and Support
Informity’s Maintenance and Support Plans provides our Avaya customers with a full suite of services.

Informity services the full-spectrum of Avaya® products from legacy Avaya® Partner, Merlin Magix®, Definity systems, to the latest Avaya® IP Office and Communication Manager. We also support all of your adjuncts, including Avaya Messaging and CMS. INFORMITY’s expertise extends even to providing expert consulting on upgrades, networking, call center applications, VoIP, wireless and numerous other aspects of your communications system.

  • 24/7/365 real-time alarm monitoring
  • Custom alarm notification
  • A dedicated Account Manager for each customer
  • Complete system audit and Maximum Uptime Analysis (MUA)
  • Customized system documentation for all of your sites
  • Annual on-site preventive maintenance
  • Support of legacy systems with no “end of life”
  • Remote Moves/Adds/Changes (optional)
  • Complete parts and labor warranty
  • On-site critical spares (optional)
  • Telco troubleshooting (optional)

Network Monitoring
INFORMITY proactively monitors key performance metrics to ensure that your environment is running optimally and alerts you when there is a problem. INFORMITY also provides pre-configured, on-demand reports and graphs of key performance metrics to help you proactively take action and ensure maximum availability.

INFORMITY monitors hundreds of vital performance metrics, alerts you to problems, takes any corrective actions you specify, and generates reports and graphs that demonstrate just how well your VoIP solution, operating system, databases, web servers, messaging, and most applications are performing.

CONTACT INFORMITY for more information on how we can help support your network.